Ed-tech | The Room

Org. Structure & Online Onboarding

The Room is an ed-tech company that is disrupting the education space through a revolutionary approach to leadership development.

We designed & implemented a new “personalized” organizational structure based on the company’s customer journey in order to maximize each team’s value creation capabilities.

We also designed & implemented a virtual end-to-end onboarding experience (including a Pre-Onboarding Online course and an Online Onboarding week long event hosted monthly) that serves as the seed to employee engagement and retention.

Value structure

Re-designed the entire organizational structure along with all departments, teams and roles

Defined a new governance with a decision making scheme aimed at optimizing for agility and customer value

Readiness

Designed a new Virtual Pre-Onboarding course that guided new hires through the organization's history, strategy, culture and ways of working

60% more of the new hires covered the Pre-Onboarding materials ahead of starting on day 1 compared to before

Connection

Designed a new Onboarding online experience aimed at getting new hires to connect to the company's mission and culture, as well, as make them feel belonging to the community

After one year, the average Onboarding Week's user satisfaction level is 4.9 out of 5